Privacy Policy

Privacy practices for Firelight Interactive

Effective [date you publish]

This privacy policy discloses the privacy practices for Firelight Interactive LLC. This privacy policy applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only collect information that you voluntarily give us through our website forms, booking calendar, email, phone or other direct contact. This may include your name, email address, phone number and business details. We will not sell or rent this information to anyone.

We will use your information to respond to you about the reason you contacted us, such as delivering a requested audit or scheduling a consultation. We will not share your information with any third party outside of our organization, other than service providers that help us fulfill your request, such as our scheduling and messaging platforms.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Text Messaging (SMS)
If you opt in on one of our forms, we may send you text messages about audit delivery, appointment confirmations and reminders, and, if you separately opt in, occasional marketing messages. Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Analytics
Like most websites, we use cookies and similar technologies to understand how visitors use our site and to improve it. We use Google Analytics, which collects information such as the pages you visit, how long you stay, the browser and device you use, and your general location (city or region). This information is collected in aggregate and does not identify you personally. Google processes it under its own privacy policy, available at https://policies.google.com/privacy.

We may also use advertising cookies and pixels, such as those from Google and Meta (Facebook and Instagram), to show our ads to people who have visited our site. These tools may collect your browsing activity on our site to make the ads more relevant.

You can control cookies through your browser settings and block or delete them at any time. To opt out of Google Analytics, use the browser add-on at https://tools.google.com/dlpage/gaoptout. To manage ad personalization, visit https://adssettings.google.com or the ad settings in your Meta account. Blocking some cookies may affect how parts of the site work.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. To stop emails, use the unsubscribe link in any email. To stop text messages, reply STOP. You can also do the following at any time by contacting us at the email address or phone number below:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in your browser’s address bar, or “https” at the beginning of the web address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.

Contact Us
If you feel that we are not abiding by this privacy policy, contact us immediately:
Firelight Interactive LLC
5550 Bauer Rd. Pensacola, FL 32507
support@firelightinteractive.com
(850) 771-2021